Privacy policy.

Last updated: May 8, 2025

1. Introduction

Statman Medical Delivery of North Carolina LLC (“we,” “us,” “Statman”) operates TrustStatman.com and related services (“Site”/“Services”). We respect your privacy and are committed to protecting your personal data. This Policy explains what we collect, why, and your rights under GDPR, CCPA, and other applicable laws.

2. Information We Collect

2.1 Personal Data You Provide

  • Contact details: name, email, phone number, organization, address (quote requests, accounts).
  • Service details: shipment addresses, specimen types, pickup/delivery instructions.
  • Billing information: billing address, payment method.

2.2 Automatically Collected Data

  • Usage data: IP address, browser type, pages visited, timestamps.
  • Cookies & tracking: session cookies for functionality; analytics cookies for Site performance.

2.3 Special Categories

We do not knowingly collect health information beyond what you voluntarily include in shipment instructions. We retain only what’s necessary for courier operations and compliance.

3. How We Use Your Information

  • Service delivery: schedule pickups, manage orders, billing, chain-of-custody documentation.
  • Communications: respond to inquiries, send confirmations, customer support.
  • Compliance & safety: verify credentials, maintain audit logs for HIPAA, DOT, OSHA.
  • Improvement & analytics: understand Site performance, enhance user experience.
  • Legal obligations: detect fraud, comply with subpoenas or regulatory audits.

4. Legal Basis for Processing (GDPR)

  • Contract performance: to fulfill delivery contracts.
  • Legitimate interest: improving Services, preventing fraud, ensuring compliance.
  • Consent: when you opt-in to marketing (you may withdraw at any time).

5. Your Rights

  • Access & portability: request a copy of your personal data.
  • Rectification & erasure: correct or delete your data, subject to legal retention (we keep chain-of-custody records ≥3 years).
  • Restriction & objection: limit or object to certain processing (e.g. direct marketing).
  • Withdraw consent: for optional marketing emails.

To exercise your rights, email privacy@truststatman.com or call (984) 800-7728.

6. CCPA Addendum

California residents may:

  • Know categories of personal data collected and disclosed.
  • Delete personal data (with exceptions).
  • Opt-out of sale (we do not sell personal data).
  • Non-discrimination for exercising rights.

Submit requests to privacy@truststatman.com. We’ll respond within 45 days.

7. Cookies & Tracking

We use essential cookies for Site functionality and optional analytics cookies. You can manage preferences via our cookie banner or your browser settings.

8. Third-Party Services

We may share data with:

  • Payment processors (e.g. Stripe) for billing.
  • Analytics providers (e.g. Google Analytics) under data-processing agreements.
  • Email service (e.g. Mailchimp) for marketing, only if you opt-in.

9. Data Security & Retention

We implement organizational, technical, and physical safeguards (encryption, access controls) to protect data. We retain personal data only as needed for service delivery, compliance, or dispute resolution (3–7 years).

10. Children’s Privacy

Our Services are not directed to persons under 16. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Policy; the “Last updated” date will change. We’ll notify you of material changes via the Site or email.

12. Contact Us

Statman Medical Delivery of North Carolina LLC (DBA Statman)
4801 Glenwood Ave, Raleigh, NC 27612
privacy@truststatman.com
(984) 800-7728